What will work in INDIA

What steps are taken by district collectors (IAS officers ) to delegate authority to the next in line across the districts to ensure things happen as planned? What is the necessity for an IAS office to visit a PHC or a school to make it perform as expected. If powers are delegated, the local authorities can make things happen. All that an IAS officer has to do is to have a website to log in issues by citizens and question the local authorities if things do not happen as required.